Customer conversion is dependent on the right customer conversation.
— Rasheed Ogunlaru (Soul Trader: Putting the Heart Back into Your Business)
Customer Centric Solutions (CCS)
CCS specialise in maximising team performance to grow profit through effective Leadership, Sales and Service Excellence. They offer practical, customer-focused solutions, with user-friendly tool kits to ensure sustainable results.
As the South African Partner for Gazing Performance Systems International, an additional skill and tool kit has been added to their service offering: a methodology to assist individuals and teams to maximise their ability to "Perform under Pressure." This is achieved by providing practical skills, easy-to-use tools and maps that drive performance to impact significantly on results, specifically in a pressured working environment.
Sharon Shakung & Associates
Most people spend roughly 40 years of their lives working an average of 40 hours per week.
With South Africa's life expectancy currently at 63 years in 2016, many people are likely to spend the first third of their lives being groomed to become working adults, and the remaining two thirds as working adults. These statistics indicate how important it is, therefore, for organisations to ensure that jobs are properly defined, weighed or evaluated, and rewarded accordingly in relation to their relative size and worth. And this needs to be done in a manner that is systematically sound and fair, which is where job grading becomes relevant.
Effective job grading has an immediate impact on the workplace climate and employee engagement, and contributes to the creation of a positive organisational culture over time. There are also long-term benefits, in the form of more effective organisational design, HR planning, recruitment and selection, training and development, performance and reward management, career-pathing and succession management. Among the numerous approaches and systems available for job grading in the marketplace, a few stand out as more commonly used locally and internationally. We assist organisations to adopt and implement the most suitable system for their environment.
Read more about our Job Design and Grading management programme and services here.